After-sales Service-Everfuge Biotech Instrument Co., Ltd

Service Brand and Concept

"To constantly pursue the high-quality experience of our customers" is the corporate tenet of Henger Bio. In its early stages, Henger Bio collaborated with the award-winning "German Red Dot" design team to conduct industrial aesthetic design of its products, creating the PRO and CLA series, which have outstanding performance in terms of ease of operation and safety. Leveraging previous experience in international market development, while developing the domestic market, Henger Bio has currently established cooperation with multiple agents.

One-stop After-sales Service Process

Appointment Service

We provide you with quick and professional appointment services

> Priority reception, priority dispatch, reserved workstations, reduce maintenance waiting time
> Enjoy the appointment time discount of the commitment, reduce the maintenance / maintenance costs
> Support pick-up to the store, saving time, effort and worry

Reception Service

When you arrive at the store, we will warmly receive you immediately, Provide you with professional reception services

> Invite you to check the basic product information together, and listen carefully to your needs
> Carefully care for your product
> Fully explain the repair items and costs to you

Maintenance and Repair

Professionally certified repair technicians will use professional technology and equipment to solve your vehicle problems

> Free diagnosis of your product, and provide professional repair and usage suggestions
> Support real-time viewing of the repair progress, or the staff will report the repair progress to you regularly
> During the waiting period, provide high-quality drinks and snacks, as well as various rest and entertainment facilities for your use

Quality Control

We will strictly implement inspections on the repaired products to ensure that qualified products are delivered to you

> The repair technician performs self-inspection on each operation
> Quality inspectors conduct final inspections

Delivery Service

After the delivery work is ready, we will arrange the delivery according to your wishes

> Show you the repaired parts and explain the repair details, and give usage suggestions
> Accompany you to handle the settlement procedures and remind you of the next maintenance, and give a warm farewell
> Support home delivery, saving time, effort and worry

Tracking Service

We will conduct a follow-up visit after the service is completed

> After the service is completed, we will track the service situation
> Handle feedback problems in a timely manner

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Email：marketing@powteq.cn

WhatsApp：8613811215349

Tel：+8613811215349

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